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Terms and Conditions of Kodo GmbH

Status: March 2026

1. Scope of Application and Provider

These General Terms and Conditions (“GTC”) govern the use of the money transfer services (“Service” or “Services”) of:

Kodo LLC
CHE-138.057.351
c/o Malik Bajo, Albertstrasse 10, 8005 Zürich
E-Mail: malik@kodo-pay.com
Phone: +41 78 646 88 76

Kodo provides money transfer services in accordance with Swiss law and the requirements of the self-regulatory organisation (SRO) PolyReg.

The website www.kodopay.ch is for informational purposes only.

By signing the transaction receipt at the premises or at a distribution partner, you agree to these GTC.

2. Nature of the Service

Kodo enables physical money transfers from Switzerland to abroad.

Payouts are made:

• by Kodo (where available),
• via mobile money partners such as Wave,
• via local payout locations (pickup points),
• via banks or other business partners.

Payouts are generally made in the local currency of the recipient country.

Kodo does not offer online transfers, long-term custody of funds, or escrow services.

3. Contract Formation and Process

A money transfer contract is concluded when you:

• complete the transaction form on site,
• identify yourself in accordance with Section 4,
• pay the transfer amount, and
• sign the transaction receipt.

You will receive a receipt containing details of the amount, fees (if any), exchange rates, destination country, and availability.

You are solely responsible for informing the recipient about the money transfer.

4. Identification (KYC) and Beneficial Ownership

To use the Service, you must:

• be at least 18 years old,
• present a valid official photo identification document,
• provide all required information regarding the beneficial owner.

Kodo may request additional information (e.g. source of funds, purpose of the transaction).

If information is missing or insufficient, Kodo may refuse the transaction.

5. Fees and Exchange Rates

5.1

Kodo may charge a transfer fee in accordance with the applicable fee schedule. Any fees will be disclosed to you before completion of the transaction.

5.2

Where payouts are made in a different currency, a currency exchange will be applied at an exchange rate that may include a margin. This margin constitutes a source of income for Kodo and/or its partners.

5.3

In some countries, the final exchange rate may only be determined at the time of payout.

5.4

Local additional fees (e.g. mobile money fees, bank fees) may arise and are borne by the sender or the recipient.

6. Execution and Availability

Payouts are generally made within a reasonable timeframe.

Delays may occur due to:

the amount transferred, local infrastructure, operating hours and systems of partners, identification requirements in the recipient country, regulatory requirements, technical disruptions or force majeure.

Kodo does not guarantee immediate payout.

7. Payout in the Recipient Country

To collect the funds, the recipient may be required to:

• present an identification document,
• provide their name, amount, country of origin, or an internal reference number.

Kodo’s obligation is deemed fulfilled once the amount has been paid out to a person who has been identified as entitled using reasonable care.

8. Obligations of the Sender

You are responsible for:

providing complete and accurate information, securely retaining receipts, the lawful origin of the funds, informing the recipient.

Kodo is not liable for goods or services paid for using the transfer.

9. Restrictions and Refusal

Kodo may refuse or delay transactions, in particular in cases of:

suspicion of money laundering or fraud, sanctions list matches, missing information, legal requirements, internal risk assessments.

Statutory reporting obligations to authorities remain reserved.

10. Liability

Kodo is liable for damages caused by intent or gross negligence.

To the extent permitted by law, liability is limited to:

the amount sent, plus any applicable fees, and a maximum of CHF 500 in additional damages.

Kodo is not liable for:

slight negligence, indirect or consequential damages, damages resulting from incorrect information provided by the sender, misuse of transaction data, events beyond Kodo’s control.

11. Cancellation and Refunds

A transaction may only be cancelled prior to payout.

If the payout has not yet occurred, the nominal amount will be refunded.

Whether fees are refunded depends on the individual case.

Once the payout has been completed, refunds are excluded.

12. Complaints

Contact Details:

Kodo LLC
c/o Malik Bajo, Albertstrasse 10, 8005 Zürich
E-Mail: malik@kodo-pay.com
Phone: +41 78 646 88 76

Kodo endeavours to handle complaints promptly and appropriately.

13. Data Protection

Personal data is processed in accordance with the Privacy Policy of Kodo GmbH.

14. Final Provisions

Swiss law shall apply.

The place of jurisdiction is Zurich, to the extent permitted by law.

Kodo may update these GTC at any time. The version published at the relevant time shall apply.